Orders going to the Netherlands need to be placed before 23:59 CET if you want them delivered the next day.

For the rest of Europe, the cut-off is 22:30 CET; anything submitted after that time counts as Day -1 when the expected delivery date is calculated.

For the rest of the world, orders have to be placed before 18:00 CET to count as on time; later orders are treated as Day -1 for the expected delivery date.

Delivery estimates assume orders placed from Monday to Friday and are counted in working days. An order sent on a Friday (Day Zero) to Austria, for example, has an expected delivery day of Wednesday or Thursday of the following week. Orders placed on Saturday AND Sunday before the closing times are treated as Day Zero when the expected delivery date is worked out.

We currently accept orders shipping to the following Countries/Regions:

*Please note that shipments to Asia and Australia may take slightly longer to arrive because of current global conditions.

Conflict in the Middle-East

Because of the ongoing crisis in the Middle-East, our carriers have informed us that we cannot ship to the countries listed below, as air space is closed. We hope the situation is temporary and that the conflict is resolved quickly. Until then we are unable to accept orders from these countries. Any orders placed in the last 15 days are likely to be affected, so we will contact the customers involved and handle refunds as soon as we have a status update on the order. Please reach out to our customer support team if you have any questions.

Africa: Algeria, Angola, Ascension Island, Benin, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, French Southern Territories, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, St. Helena, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe.

Asia: Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Hong Kong SAR, India, Indonesia, Iraq, Japan, Jordan, Kazakhstan, Kyrgyzstan, Laos, Lebanon, Macao SAR, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkey, Turkmenistan, Uzbekistan, Vietnam, Yemen.

Europe: Faroe Islands, Liechtenstein, Monaco, San Marino, Serbia, Svalbard & Jan Mayen, Ukraine, Vatican City.

North America: Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Caribbean Netherlands, Cayman Islands, Curaçao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Saint Barthélemy, Saint Kitts & Nevis, Saint Lucia, Saint Martin, Saint Pierre & Miquelon, Saint Vincent & the Grenadines, Sint Maarten, Trinidad & Tobago, Turks & Caicos Islands.

South America: Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, South Georgia & South Sandwich Islands, Suriname, Uruguay, Venezuela.

If you paid for Premium Shipping, you are covered against lost, missing, damaged or stolen packages up to the value of your order.

Should any of these unfortunate events happen during delivery with our 3rd party carriers, we will file a claim on your behalf so that we can quickly send a repeat order or issue a refund, whichever you prefer.

To let us know about a claim, click the “Help” portal on the main page of our website, follow the drop down instructions under “Premium Shipping Insurance” and use the simple steps to upload your documentation.

Please read and follow the guidelines below so that you have the necessary information ready for the “help” portal.

1. Missing Package Claims

• Waiting Period: Customers have to wait 2 days after the estimated delivery date (In Europe) and 3 days (Rest of the world) before claiming a missing package.
• Tracking Shows Delivered: If the tracking link marks the package as delivered but the customer never received it, they must wait 1 day before starting a claim.
• Initial Steps: Customers should check with neighbours, pick-up locations, etc., before starting a claim.

2. Incorrect Signature

• Signature Discrepancy: If the signature recorded on the delivery carrier’s portal does not belong to the recipient and the intended recipient never received the package, a sample of their signature has to be supplied with the claim to confirm the discrepancy.

3. Stolen Packages

• Value Threshold: For stolen packages with a value of €100 or more:
• Police Report: A police report has to be filed.
• Documentation: The police report number must be included in the claim documentation.
• Any available photo/video evidence (i.e. security camera footage)

4. Damaged Packages

• Photo Evidence: Customers are required to send photo evidence of the damage.
• Timing: We recommend taking the pictures as soon as the damage is noticed.

5. Claim Processing

• Once you have completed the “help” portal instructions and submitted all the information & documentation requested, a new order will be created or your purchase will be refunded without fuss or further engagement.

6. Required Documentation

• Description: A detailed description of what happened.
• Commercial Invoice: A commercial invoice showing the price of each item and the total.
• Photo/Video Evidence: Photo and/or video of the damage or any other relevant evidence (e.g., security camera footage).
• Tracking Reference Number: The tracking reference number of the return shipping of your items (if applicable).
• Police Report Reference Number: The police report reference number (if applicable).

7. Timing

- It is essential that you raise a claim through the Help portal with your evidence as soon as you can (respecting the rules above, which allow for slight carrier delays). We only have 1 month from your order date to make a claim on your behalf, so we will be UNABLE to process your claim after that date and will not be able to offer a resent order or a refund.

- Please observe the timing instructions so you can fully use your Premium shipping cover.

Packages are not dispatched from our fulfilment center on the following holidays:

25th/26th of December 1st & 2nd of January

*Easter dates:

FedEx: Orders placed on April 19, 20, and 21 will be shipped on 22/04/2025

SEUR, Correos : No deliveries will be made on 18/04/2025

Post NL: No deliveries will be made on 21/04/2025

ColisPrive, DPD, GLS, Bpost, UPS, Inpost: No deliveries will be made on 21/04/2025

Bring: No deliveries will be made on 17/04/2025, 18/04/2025, 21/04/2025

As soon as your order reaches your country and is handed to your local delivery carrier, you will get a shipment confirmation email.

That email carries the shipment details, your tracking number and a package tracking link. If no email has arrived, please remember to check your SPAM folder.

If you still do not have a tracking number, get in touch with us through the "Help" button on the website.

It is important that you report the issue to us IMMEDIATELY. So that we can investigate successfully with our Distribution Centre or shipping partners and replace the items, this has to be done within 7 days of the stated delivery date.

The same applies to customers who bought the Premium Shipping option, although in that case we can replace your order much faster, without the delays of a 3rd party investigation.

Please contact us through the "Help" button on the website and follow the instructions to raise a query/claim.

Shipping is free on every order above 45 euros.

Delivery times cannot be guaranteed; they are indicative and given for information only.

Since we ship from our fulfillment centre in Netherlands, we always suggest allowing an extra 24hrs before contacting customer services, so that your local carrier has the chance to attempt delivery (even if it runs slightly late).

Experience tells us that any delay incurred is no longer than 24hrs.