Orders are handled and dispatched Monday to Friday (bank holidays excluded).

Orders placed and paid for on a Saturday or a Sunday are handled and dispatched on Monday.

As soon as your payment reaches us we send a confirmation by e-mail. A further confirmation follows once your order has been shipped to the address you provided.

We accept no liability for non-delivery or mis-delivery caused by incorrect data entry. Please fill in every part of your address and don't leave out your house number (you'll be surprised how many people do).Missing address or contact information can leave your order sitting at an "unfulfilled" status. We always try to get in touch with you when that happens, and your reply is needed before the order can move on to despatch and delivery. We sometimes hear that our e-mails land in "SPAM" or "Junk" folders, so please look there if your parcel has not reached you within the scheduled delivery times. An order can stay at unfulfilled status for 30 days only, after which we will be forced to cancel it, because of the excessive daily administration involved in managing it. If we have heard nothing from you within 30 days of the order being placed, your order will be cancelled WITHOUT refund, due to the additional admin charges. That said, just as we would, we expect you to reach out to our support team and raise a query if your order is not delivered within the stated time window, or if you never receive shipping confirmation with a tracking number.

Your order is delivered by a courier service. If you are not in to take delivery, our delivery company may leave a delivery card so you can arrange another time, or drop your parcel at a pickup location. To keep delivery of your order secure and undamaged, our delivery company will not be able to leave it ‘hidden’ at the address.

Delivery times cannot be guaranteed; they are indicative and given for information only. We do, however, work closely with the couriers to improve the service, and we will shortly be introducing delivery options at checkout where you can pay to upgrade delivery or insurance.

You will find a Track & Trace number in the e-mail with the shipping confirmation. The Track&Trace link in that e-mail lets you follow the status of your order.

For shipping within the Netherlands and Belgium, when the payment of your order has gone through on a working day, over 95% of these orders are delivered the very next day.

Do note that the courier may take up to 24 hours after the order is dispatched to post tracking information online.

In the unlikely event that your package does not arrive within the regular delivery time, please contact us IMMEDIATELY. We can only open an investigation with the courier within 7 DAYS of the original delivery date.

The earlier the claims and investigation process begins, the earlier we can re-send or refund your items.

Processing:Your order is being processed into our warehouse system at the moment.

Dispatched:Our courier has picked your order up from our warehouse and is on the way to deliver it to you

Should the tracking information for your package confirm delivery and you still cannot locate the delivered package, please make sure of the following before contacting us:

1. Ask neighbours and family members
2. Have a look around the delivery location
3. Check whether the courier left a notice of attempted delivery